Statements (FAQ)

After doing my checkout stand, How long should I wait for the application thereof?

If you made your payment card Multirecaudo Keep in mind that these are reported by the bank every hour.

If you made your payment through appropriation referenced Do not forget to have a time of application of three (3) hours upon receipt of payment support.

If your payment was through electronic transfer the application time is 2 hours from the time it receives the transfer support.

If you made your payment by check These are applied to the next business day to perform the appropriation.

How can I check my Statement?

This query can be performed via the Extranet; www.biomax.co the extranet.biomax.co , there you can check payments applied and the current pool balance.

How I can check the balance of the previous month?

This query can be performed via the Extranet; www.biomax.co the extranet.biomax.co , there you can check your balance from previous month.

What should I do if I present differences with my statement and request to perform a reconciliation of payments?

The first step you should do is validate your bills vs. payments.

If missing payments apply send email brackets alcliente@biomax.co Service to proceed with the application thereof to your statement is updated.