The status of your order fuel can verify through the extranet in order option, or by contacting the Call Center.
In the extranet status "non-blocking" prompts you may withdraw your order without any problem.
If this appears to check the status of your order as "locked" it is important that at the time of the application portfolio is current on payments. If you are a day is necessary to contact the business area manager who is in charge of managing the release of your order. This may take at least up to two (2) hours.